DEAR MAYO CLINIC: We live in a rural area, about 40 minutes from the nearest clinic in our health system. However, they offer virtual visits with our healthcare team. We’re interested—can you tell us more?
ANSWER: Virtual care—also called telemedicine or telehealth—is a convenient option for patients, whether they live in rural or urban areas. It saves travel time, helps avoid bad weather, and reduces exposure to illnesses in clinics.
Even better, if your primary care clinic offers video visits (most do), you can maintain continuity with your regular healthcare team. All visit details and recommendations go straight into your electronic health record.
Types of Virtual Care
There are three main options:
Secure Messaging – Exchange messages with your provider through a safe online platform. This works well for follow-up questions, medication concerns, or minor issues. Responses typically come within 24 hours. If needed, your provider may recommend a video visit or in-person appointment.
Video Visits (From Home) – Just like an in-person visit, you meet with your provider via video through your health system’s patient portal. You can describe symptoms, show rashes or lumps via uploaded photos, and even use special devices (like an at-home ear camera for infections). Your provider can diagnose, prescribe treatments, or connect you with a specialist. Family members or interpreters can also join the call.
Video Visits (At a Clinic) – Some patients visit a local clinic but connect with a remote specialist via video. This is helpful for those with unstable home internet.
On-Demand Care – Many health systems offer 24/7 virtual urgent care through apps. These visits address immediate concerns but can also manage prescriptions, lab reminders, and follow-ups.
When to Choose Virtual Care
Many conditions can be treated virtually, including:
- Colds, flu, COVID-19 (with home tests)
- Sinus infections
- Rashes, insect bites
- UTIs (with lab tests)
- Mental health concerns
- Chronic condition management (diabetes, high blood pressure, thyroid issues)
When to Seek In-Person Care
Go to the emergency room for:
- Chest pain or trouble breathing
- Suspected broken bones
- Severe infections requiring hands-on treatment
Virtual and in-person providers work together through shared records, though integration levels vary by health system.
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